Privacy Policy

1. Data controller

The controller responsible for the processing of your personal data is:

2. Collection of personal information

We collect different types of personal information when you interact with our Site:

• Information you provide directly to us: When you complete the contact form or consultation request form, we collect your name and telephone number.
• Browsing data: We automatically collect information about your device and browsing activity, such as your IP address, browser type, the pages you visit, the duration of your visit and the links you click. This data is collected through cookies and similar technologies.

3. Use of your personal information

We use your personal information for the following purposes:

• Providing our services: To contact you in response to your requests, schedule visits, and provide you with the information and services you have requested.
• Improving our Site: To analyze the use of our Site, understand our users' preferences and improve the user experience.
• Marketing and communication: To send you information about our services, real estate news and offers that may interest you, with your prior consent.
• Complying with our legal obligations: To comply with applicable laws and regulations.

4. Sharing your personal information

We do not sell, rent or share your personal information with third parties for marketing purposes without your express consent. However, we may share your information with the following categories of recipients:

• Service providers: We may use third-party service providers to help us operate our Site and provide our services (for example, web hosting, data analysis, marketing services). These providers have access to your personal information only to perform these tasks on our behalf and are required not to disclose it or use it for other purposes.
• Legal authorities: We may disclose your personal information if we are required to do so by law or if we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights or property, or investigate possible fraud.

5. Retention of your data

We retain your personal information for as long as necessary to achieve the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. The retention period varies depending on the type of information and the purpose for which it is processed.

6. Your rights

In accordance with applicable legislation, including Law 25 in Quebec and the General Data Protection Regulation (GDPR) if you are in the European Union, you have the following rights with respect to your personal information:

• Right of access: The right to know whether we hold personal information about you and to obtain a copy of it.
• Right to rectification: The right to request the correction of any inaccurate or incomplete personal information.
• Right to erasure ("right to be forgotten"): The right to request the deletion of your personal information in certain circumstances.
• Right to restriction of processing: The right to request that the processing of your personal information be restricted in certain circumstances.
• Right to data portability: The right to receive your personal information in a structured, commonly used and machine-readable format, and to transmit it to another controller.
• Right to object: The right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
• Right to withdraw your consent: If the processing of your data is based on your consent, you have the right to withdraw it at any time.

To exercise these rights, please contact us at the address indicated in the "Contact" section below.

7. Cookies

Cookies are small files stored on your device when you visit the Site. Except for cookies that are strictly necessary for operation and security, we only place trackers (cookies or equivalents) with your consent, in accordance with Law 25 (Quebec) and, where applicable, the GDPR.

During your first visit, a banner allows you to accept or refuse non-essential cookies, or to customize your choices by category. You can change your decision at any time through the "Cookie settings" link in the footer.

We distinguish, in particular:

• Strictly necessary cookies: essential for the operation of the Site (security, basic preferences). They do not require consent.
• Audience measurement: allows us to understand how the Site is used (for example, through Google Analytics loaded by Google Tag Manager). These tools are loaded only after you agree to this category.
• Advertising and personalization: where applicable, to measure campaigns or personalize advertising content; also subject to your consent.

For details on purposes and recipients, you may consult Google's documentation (Google Tag Manager, Analytics) and configure your browser to limit or block cookies. Refusing optional cookies may, however, limit certain features related to audience measurement.

8. Security

We take appropriate technical and organizational security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to this privacy policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with a revised update date. We encourage you to review this page regularly to stay informed of any changes.

10. Contact

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at the following address:

carl@carlmiljours.com